Refund policy

Refund & Return Policy

We want you to actually use what you buy from us. If something isn't right, here's how we handle it.

30-day returns. You can return an item within 30 days of the delivery date for a refund, as long as it is unused, in its original packaging, and in resalable condition. Items that have been used, are missing parts or packaging, or show wear can't be returned unless they arrived defective.

Defective or damaged items. If an item arrives damaged or stops working within 30 days of delivery, contact us at info@renuoco.com with your order number and a short description or photo of the problem. We'll replace it or refund it, and we cover the return shipping in that case.

How to start a return. Email info@renuoco.com with your order number and the reason for the return. Please don't send anything back until we reply with return instructions and the correct return address, since our products ship from more than one warehouse. Returns sent to the wrong address can't be refunded.

Return shipping. For returns that aren't due to a defect or our error, you're responsible for the return shipping cost. We recommend using a tracked service. Original shipping charges are non-refundable.

Refund timing. Once the item is received and inspected, we'll email you. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

Exchanges. The quickest way to get a different item is to return the original for a refund and place a new order.

Cancellations. If you need to cancel, email us as soon as possible. Orders that have already shipped can't be cancelled, but you can return them under the policy above once they arrive.

Questions? Email info@renuoco.com.