Shipping policy

Shipping Policy

Where we ship. Renuo Co. currently ships to addresses in the United States only. We don't ship to PO boxes, APO/FPO addresses, or outside the US at this time.

How long it takes. Orders are processed within 1 to 2 business days. Once your order ships, delivery typically takes 4 to 7 business days. Our products ship directly from our partner warehouses in the US, so you may receive items from one order in separate packages if you buy more than one product.

Shipping cost. Shipping is calculated at checkout based on your address and what's in your cart. You'll see the exact amount before you pay.

Tracking. You'll get a shipping confirmation email with a tracking number as soon as your order is on its way. If you haven't received tracking within 3 business days of ordering, email us at info@renuoco.com with your order number.

Wrong address. Please double-check your shipping address before you place your order. If a package is returned to us because the address was incorrect or incomplete, we'll contact you to arrange reshipment, and additional shipping charges may apply.

Lost or damaged in transit. If your package arrives damaged or shows as delivered but you didn't receive it, contact us within 7 days of the delivery date at info@renuoco.com. Include your order number and, for damage, a photo of the box and the item. We'll work with the carrier and our warehouse partner to make it right.

Questions? Email info@renuoco.com. We answer every message.